Shipping policy

Last updated: May 2026

Thank you for shopping with LMA Chocolaterie. This Shipping Policy explains how orders are processed, shipped, and delivered through lmachoco.shop.

1. Worldwide Free Shipping

LMA Chocolaterie offers FREE worldwide shipping on eligible orders.

We currently ship to customers in:

  • United States
  • United Kingdom
  • Germany
  • France
  • Europe
  • and many international destinations

Shipping availability may vary depending on local carrier restrictions and product availability.

2. Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Orders are not processed or shipped on weekends or public holidays.

During periods of high demand, processing times may be extended.

3. Estimated Delivery Times

Estimated delivery times:

United States

5–8business days

United Kingdom

5–8business days

Germany

5–8 business days

France

1– 3business days

Europe

5–7 business days

International

7–15 business days

Delivery times are estimates only and may vary depending on:

  • customs clearance
  • local carriers
  • weather conditions
  • holidays
  • high shipping volume

4. Tracking Information

Once your order has been shipped, tracking information will be sent to your email address.

Please allow several days for tracking updates to appear after shipment.

5. Shipping Partners

Orders may be fulfilled through trusted international fulfillment and logistics partners to provide efficient worldwide delivery.

Shipping carriers may vary depending on the destination country.

6. Customs, Duties & Taxes

International customers may be responsible for customs duties, taxes, or import fees required by their country.

These charges are determined by local customs authorities and are the responsibility of the customer.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

LMA Chocolaterie is not responsible for lost packages or delivery issues caused by incorrect addresses provided by customers.

8. Delayed or Lost Packages

While we work closely with our shipping partners to ensure timely delivery, delays may occasionally occur.

If your package is significantly delayed or appears lost, please contact our support team:

Email: contact@lmachoco.shop

We will do our best to assist you.

9. Undeliverable Packages

If a package is returned due to:

  • incorrect address
  • failed delivery attempts
  • refusal by the customer

additional shipping fees may apply for reshipment.

10. Contact Information

LMA Chocolaterie
Website: lmachoco.shop
Email: contact@lmachoco.shop
Phone: +33 6 60 66 71 80

Business Address:
CHEMIN, FERME DE VAUJOYEUSE
78690 LES ESSARTS-LE-ROI
France