FAQ
Frequently Asked Questions (FAQ)
Orders
How do I place an order?
Simply browse our products, add your items to the cart, and complete checkout securely on lmachoco.shop.
Can I modify or cancel my order?
If your order has not yet been processed, we may be able to modify or cancel it. Please contact us as soon as possible at:
Shipping
Do you ship internationally?
Yes, we ship to many countries worldwide.
Shipping availability and delivery times may vary depending on your location.
How long does shipping take?
Estimated delivery times:
- France: 5–10 business days
- Europe: 7–15 business days
- International: 10–20 business days
Will I receive tracking information?
Yes. Once your order has been shipped, you will receive a tracking number by email.
Returns & Refunds
Can I return my order?
Yes. Returns are accepted within 14 days of delivery for unused items in original packaging.
What if my item arrives damaged?
Please contact us within 48 hours of delivery and include:
- photos of the item
- photos of the packaging
- your order number
Email:
contact@lmachoco.shop
Products
Are your products suitable for beginners?
Yes. Many of our chocolate tools and dessert accessories are beginner-friendly and easy to use.
Are your products food-safe?
We carefully select products intended for chocolate and dessert preparation. Always follow product instructions before use.
Do you sell professional chocolate equipment?
Yes. We offer selected tools and accessories suitable for home bakers, dessert creators, and professionals.
Contact
How can I contact customer support?
Email: contact@lmachoco.shop
Phone: +33 6 60 66 71 80
Business Hours:
Monday – Friday
9:00 AM – 6:00 PM (France Time)