Refund policy

Last updated: May 2026

At LMA Chocolaterie, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we are here to help.

30-Day Return Policy

We offer a 30-day return policy from the date your order is delivered.

To be eligible for a return:

We provide free returns for eligible orders.

To request a return, please contact our support team before sending any item back.

Our team will provide return instructions if your request is approved.

For hygiene and safety reasons, certain used food-contact products may not be eligible for return once opened or used.

Customized or personalized products may also be non-returnable.

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please include:

We will review the issue and provide a suitable solution.

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

Approved refunds will be processed to the original payment method.

Please allow several business days for your bank or payment provider to complete the refund process.

If you have not received your refund:

If you still have not received your refund, contact us at:
contact@lmachoco.shop

Orders may only be canceled before they are processed or shipped.

Once an order has been shipped, it can no longer be canceled.

For approved eligible returns, return shipping costs are covered by LMA Chocolaterie.

Unauthorized returns sent without prior approval may not be accepted.

LMA Chocolaterie
Website: lmachoco.shop
Email: contact@lmachoco.shop
Phone: +33 6 60 66 71 80

Business Address:
CHEMIN, FERME DE VAUJOYEUSE
78690 LES ESSARTS-LE-ROI
France